Frequently Asked Questions

Q: How far in advance should I place my order?
A: We recommend placing your order 10 days in advance.

Q: Do you deliver on holidays?
A: By special request only. Please contact us prior to placing an order for holiday rates and to ensure that we will be able to deliver.

Q: How do you get into my vacation house or condo?
A: Once you provide us with your rental information, we contact the owner/rental company about gaining access to your rental prior to your arrival.

Q: Do you guarantee to have my order delivered prior to arrival?
A: No.  It is our goal, however, to deliver your order before you arrive.   Depending on scheduling, housekeeping, access to your home/condo, weather or traffic, we are unable to guarantee delivery prior to arrival.

Q: Will you accept last minute orders?
A: We do accept last minute orders; however, we cannot guarantee availability of items for orders placed within 24 hours of delivery date.

Q: How do I make changes to my order after it has been submitted?
A: Send an email to [email protected]

Q: When can I make changes to my order?
A: You can make changes to your order up to 3 days prior to the delivery date.

Q: What if I’d like to order additional items during my stay?
A: Please submit an additional order. We typically deliver groceries Friday, Saturday and Sunday. Additional items can be delivered on those days with at least 48 hours notice. The minimum order is $50 with a $10 delivery fee plus 25% of grocery bill.

Q: What if I don’t see the exact item I want on your form?
A: Please add it to CUSTOM REQUEST under PRODUCT CATEGORIES along the left side of the page.

Q: What if an item I have requested is out of stock?
A: Your personal shopper will substitute a similar item whenever possible.

Q: What if I have specific dietary or religious needs?
A: Please add it to CUSTOM REQUEST under PRODUCT CATEGORIES along the left side of the page AFTER you have selected an item(s).  You must let your shopper know if they should select a substitute product that meets a special requirement. If no substitution is acceptable make sure to note “No Substitutions”. You can also add it to ADDITIONAL INFORMATION – ORDER NOTES during checkout.

Q: What should I do if there is a problem with my grocery order?
A: Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem while you are in town.

Q: You did a great job, how can I tell everyone?
A: “Like” us on Facebook.